Blog

Decoding

How An Online Community Can Improve Your Customer Care

October 04, 2018

Decoding

3 Digital Care Strategies To Make Customer Satisfaction Skyrocket

September 25, 2018

Decoding

Why Your Call Center Is Busier Than Ever – And What To Do About It

August 21, 2018

• decode

Decoding

Help me help myself! Create the optimal self-care environment.

July 30, 2018

Tendance

TSC: Reborn on the Fourth of July

July 12, 2018

• facebook
• voice
• instant messaging
• lcl
• Community
• customer experience
• Customer Relationship
• Digital Marketing
• Messaging
• Facebook Messenger
• social media
• alexa
• amazon
• amazon voice
• amazon alexa
• smart speaker
• google home
• Siri
• conversational business
• banque
• citroën
• citroen
• automobile

Decoding

An Introductory Guide To Your Company’s Digital Care Strategy

June 19, 2018

Decoding

Voice : Speaking for Your Brand

March 30, 2018

• voice
• WhitePapers
• alexa
• amazon
• google home

Decoding

This April Fools' Day companies should up their game

March 30, 2018

• Digital
• Marketing Digital
• social media
• socialmedia
• brand marketing
• humour
• lol

Cas client

Anatol: the travel assistant in SNCF passengers' pockets

March 07, 2018

• Customer service
• Innovation
• Digital Marketing
• ChatBots
• the social client
• tsc
• customer care
• SNCF
• ANATOL
• SMS