Social media : Fun but serious
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Social media : Fun but serious

2019 social networks decoding, experts analysis and case studies.
Everything you (still) want to know about chatbots
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Everything you (still) want to know about chatbots

Chatbots are now a key factor for a successful Customer Experience, they are at the center of innovation, and are the focus of TSC's latest White Paper.
Trust Economy
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Trust Economy

Creating trust and influence-based ecosystems is a critical challenge for businesses. Discover how ...
Voice : speaking for your brand
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Voice : speaking for your brand

Voice may still be in its early days as a human-machine interface, but it's already building a legion of fans who have fallen for its simplicity, immediacy and crucially, how natural it feels.
Messenger, the customer relationship channel!
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Messenger, the customer relationship channel!

TSC, the Sitel Group's digital agency, publish a white paper dedicated to Facebook Messenger. Untitled "Messenger, The Customer Relationship Channel !"
Messaging – the crucial channel at the heart of customer experience
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Messaging – the crucial channel at the heart of customer experience

Companies can no longer provide superior client service without the ability to text message.