Accor

Accor Hotels CXC Employee Community

Share sparkles all over the world

2016Worldwide

TSC created the Customer Experience Community (CXC). This internal international community facilitates communication among the staff and boost the use of Voice of the guests (VOG) to spread best practices for customer experience.

We’re supporting Accor Hotels on its internal digital transformation

We designed and built a customized platform, with 5 modules: blog, forum, FAQ, including an exclusively tool for Accor called “Sparkles” the customers to share their experiences all over the world.

In the meantime, TSC also animates the customer community putting in action an engagement strategy to keep the activation growing.

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