Put the community at the heart of Sosh assistance
Sosh challenged TSC to recast its collaborative support area around a user-centric approach.
Creating a community is a mix of several reflection layers and exploration works and production. A particular focus was placed on the technical audit of the existing solution, the UX and Design conception work fed by user researches involving particularly the most active Sosheurs.
Users particularly appreciated the fluidity brought to the community, notably thanks to the browsing optimization and the innovative technical modules such as Dydu.ai search engine solution.
The agence also took charge of the technical integration of the community and the user investigations to ensure an optimal response to Sosheurs expectations.