Everything you (still) want to know about chatbots
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Everything you (still) want to know about chatbots

Chatbots are now a key factor for a successful Customer Experience, they are at the center of innovation, and are the focus of TSC's latest White Paper.
Voice : speaking for your brand

Voice : speaking for your brand

Voice may still be in its early days as a human-machine interface, but it's already building a legion of fans who have fallen for its simplicity, immediacy and crucially, how natural it feels.
Messenger, the customer relationship channel!

Messenger, the customer relationship channel!

TSC, the Sitel Group's digital agency, publish a white paper dedicated to Facebook Messenger. Untitled "Messenger, The Customer Relationship Channel !"
Messaging – the crucial channel at the heart of customer experience

Messaging – the crucial channel at the heart of customer experience

Companies can no longer provide superior client service without the ability to text message.

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