OBS

Orange Business Service Bar à tutos Community Self help

Take tutorials to the next level

2015France

Orange Business Services and TSC co-developed a never seen before customer care service, relying on the knowledge sharing between collaborators.

Leverage employee expertise to reinvent technical support.

The “Bar à tutos” is an online comprehensive library of tutorials accessible to advisors and customers. Those tutorials are produced and shared by expert collaborators and validated through a peer to peer process.

Bar à tutos is a real success from an employee point of view as well as from the customer satisfaction perspective. The validation process and the “like” mechanism generate a strong sense of community.

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